Некоммерческое акционерное общество
АЛМАТИНСКИЙ ИНСТИТУТ ЭНЕРГЕТИКИ И СВЯЗИ
Кафедра «Иностранные языки»
АНГЛИЙСКИЙ ЯЗЫК
Методические указания. Тексты и упражнения по деловому общению.
(для всех специальностей)
Алматы 2010
СОСТАВИТЕЛЬ: С.Д. Имрамзиева. Английский язык. Методические указания. Тексты и упражнения по деловому общению. (для всех специальностей) – Алматы. АУЭС, 2010. – 35с.
Данные методические указания предназначены для студентов второго курса всех специальностей очного отделения для развития устной речи. В методической разработке содержатся тексты для чтения по темам Companies, Company Visit, Making arrangement , Business travel, а также упражнения для развития словарного запаса и закрепления грамматического материала по данным темам.
Методические указания рекомендуются к изданию.
Рецензент: ст. преподаватель Л.Я. Коробейникова
Печатается по плану издания некоммерческого акционерного общества «Алматинский институт энергетики и связи» на 2010 г.
© НАО «Алматинский университет энергетики и связи», 2011 г.
Сводный план 2010 г., поз. 61
Companies
Grammar: -Present Continuous and Present Simple Tenses.
-Is there/ are there.
Reading: -FT Graduate Trading.
Language Practice:
Companies are involved in many activities, for example buying, selling, maketing and production, in range of different industries, such as information technology, telecommunications, film, and car manufacture. Many well - known companies are multinationals, these are companies which operate in a number of countries.
Multinationals often have a complicated structure. There is usually a parent or holding company. This company owns other companies or parts of other companies. These other companies are called subsidiaries.
1. Complete sentences using Is there…? or Are there …?
1) ______________ many car production companies in the market?
2) How much ______________ a double room for the night?
3) _____________there facilities for children?
4) _____________many very famous Italian clothing companies?
5) _____________ an airport nearby?
6) How many rooms ____________ __________?
2. Circle the correct form of the verb in each of these sentences.
1) Mercedes Benz manufactures/ is manufacturing high –quality cars.
2) Every year Benetton is launching/ launches a new range of clothes.
3) Benetton is expanding/expands the number of shops they have in the UK.
4) The Financial Times Group is owning / owns Les Echos and Recoletos.
5) This month the Financial Times is looking / looks for graduates to join its staff.
2. Read the memo and write the correct questions for these answers. Some are present simple and some are present continuous.
A memorandum (plural memoranda, abbreviation memo) is sent to people or whole departments inside the organizations, never to a customer.
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To: Bill Lomax date: 24 oct. From :Phil Murphy subject: problem with new office/ shop The new sales office and shop in Manchester is opening next week. The problem is that the new computerized ordering system is not working. We are recruiting staff at the moment and have no time for this problem. I need someone to come here and examine the software.
Can you send someone this week?
PM
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1. Q ________________________________________________________?
A Manchester
2. Q ________________________________________________________?
A They recruiting staff.
3. __________________________________________________________?
A No, it is not.
4. Q _________________________________________________________?
A Someone to come in and examine the software.
5. Q _________________________________________________________?
A This week.
3. Each word in italics below refers to something already mentioned. Work in pairs and say what each word in italics refers to
Does it refer to a noun? Adjective? Verb?
Example:
1) Many companies produce hamburgers. Mc Donald’s is an internationally famous one.
‘one’ refers to a noun – ‘companies’
2) Some companies are multinational and others are not.
3) Reuters provides information for many different clients: these include newspapers and financial markets.
4) The EMI Group produces records. The company is also involved in music retailing.
5) DHL is an international air express carrier. It delivers documents and packages all over the world.
6) There are 300 HMV Group stores around the world. They are located in 8 countries.
7) Many fast food companies operate on a franchise basis. McDonald’s is one of them.
4. Read the advertisement and complete the paragraph.
Finance Manager
Granada film
Granada film, part of the Granada Media Group, produces and co- finances a broad range of films for the UK and international markets; films including My Left Foot, Jack and Sarah, Girls’ Night and the soon to be released Rogue Trader.
Due to expansion we are looking for a Finance Manager with film finance experience, good communication skills and the ability to work under pressure. The successful applicant will report to the Controller of Finance and will form an integral part of a closely knit team.
Please apply in writing enclosing full CV to: Alison Johns, Personnel Department, LWT, The London TV Center, Upper Ground, London SE 11 9LT. Closing date 7th Aug.
Regrettably we cannot reply to all applicants; however shortlisted candidates will be contacted within 4 weeks of the closing date.
1) Granda Film wants to recruit a 1__________________ ________________________.
2) Granada Film is part of the 2 ____________ ___________ _____________.
3) The company 3____________ and 4 _______________ films.
4) They want someone with the following experience and skills:
5______________________________________________________
6________________________________________________________________
7________________________________________________________________
5) he/she will join the finance team and report to the 8_______________
_________________________________ __________________________.
6) To apply, send a 9___________________and a 10_______________to the Personnel Department.
6. Language Practice:
Read about a business analyst and complete the table.
BA: Right, so the first company I want to look at is a pharmaceuticals company. It develops and manufactures a wide range of medicines and it’s currently developing a new drug against asthma. Well as you all know, more and more people are suffering from asthma so they hope to make a healthy profit from this drug. The company is currently preparing to launch a TV advertising campaign. As you know it is illegal to show drugs on TV, so the campaign focuses on the illnesses not the drugs. It will be interesting to see public reaction to this.
BA: So let’s a look at the second company. This company is a cable operator. Well it provides cable television to thousands and thousands of homes but it wants to expand and it’ developing a new high speed Internet service. Now, this service uses cables not phone wires and this means it is very fast, 100 times faster than a normal phone line. As you know, the number of people who are using the internet is growing and growing and everyone wants instant information so this is a company with a great future.
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Pharmaceutical company |
Cable operator |
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What the company does |
|
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Current activities |
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Reading: FT Graduate Training
1. Is the text a) a recruitment advert
b) a news article
c) an advert for the Financial Times
2. Is the text for a) people who have just finished university
b) people with experience
c) people who haven’t been to university
Financial times group
Business graduate trainee programme
Financial Times Group is part of Pearson plc, the international media group with interests in publishing, television production, broadcasting, and electronic and multimedia business. The Financial Times Group includes:
The Financial Times: the world's best business newspaper.
Financial Times Information; providers of electronic and specialist financial information.
FT Business: providers of specialist business information for finance, energy, media and telecoms industries.
FT Electronic Publishing: Europe's leading provider of electronic general business information.
Les Echos: France's leading business daily newspaper.
Recoletos: Spain's leading newspaper and magazine publisher.
The Financial Times Group is planning to recruit up to six business graduates for a fifteen month training programme, enabling participants to gain an overall understanding of the business. Projects may include work in strategic planning, product development, editorial, marketing and advertisement sales.
The requirements
- ability to think innovatively and practically
- a high degree of business awareness
- good communication skills
- ambition
a wide range of interests and experience
Salary
J21,000 per annum
How to apply
Please apply, enclosing CV and covering letter, marking your envelope 'Business Graduate Trainee Programme', to the Head of Employee Relations, Financial Times, Number One Southwark Bridge, London SE 9HL.
We believe in equality of opportunity and employ people solely on the basis of their abilities.
3. Read the text carefully and answer these questions.
1) What is the parent company of the Financial Times Group (FT)?
2) Which four areas does the parent company operate in?
3) Which four areas does the Financial Times Group operate in?
a) newspaper e) financial information
b) magazines f) television
c) software manuals g) business information
d) electronic information h) books
4) Name three newspapers which the FT Group publishes.
5) What is the FT Group planning?
6) Graduate recruits can expect to gain experience in a number of areas. Name three of them.
7) What requirements does the FT have of the recruits?
8) Which of these are personal qualities?
Which of these are skills or
knowledge?
9) How long is the training scheme?
10) What is one of the company's beliefs?
World building.
The nouns in the table are in the text. Write in the verb forms.
|
noun |
Verb |
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1) production Product |
|
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2) providers Provision (not in text) |
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3) Development |
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4) marketing Market(not in text) |
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5) advertisment |
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Use a verb or noun from the table to fill the gaps. (Use one noun twice.)
There are usually several different departments in a company, and they all need to work together to make the company successful. Companies offer products or services to the consumer in a competitive 1 ___________________. In the manufacturing sector 2___________ development is a key activity. Companies 3___________ new products and launch them on the 4________________.They try to keep the cost of 5__________low to stay competitive. It is essential to 6____________the product and tells the consumer about it.
Company Visit
Grammar: -Present Perfect and Past Simple.
- Passive Voice.
Reading; -Bic’s success in a throwaway world.
1. Use the correct form Present or Past of the verbs in brackets to complete this paragraph.
My name is Jurgen. I work for Ecco, a firm that ______________ (make) shoes. Every year my firm ___________ (send) me abroad, usually to Thailand. But last year they________ (send) me to Chicago. I ________ (go) to Chicago because the firm__________(buy)a new factory there last year. In the United States I________ (run) a seminar that the firm _________ (hold) for our new suppliers. I _______ (give) a presentation and __________ (speak) at meetings every day. I really ________ (enjoy) my time in the United States. Usually when I _________ (go) on a business trip I ______ (meet)lots of people but ________ (not make)any good friends because of the culture gap. But in the United States it _________ (be) very different. I _______ (find) that all the people I ___________ (meet) ________ (be) very friendly. They even _________ (throw) a big party for me before I _________ (leave).
2. Look at these notes about some key dates in the history of Ecco.
1963- Karl Toosbuy sets up Ecco.
1978- Ecco signs production deal with firm in India.
1984- Ecco opens first overseas factory – in Poland.
1993- Vagn Therkel becomes Managing Director.
1994- production begins in Thailand- to sell into Singapore, Hong Kong and Taiwan.
Now write correct past tense questions.
1. Q ____________________________________________________?
A In 1963.
2. Q ____________________________________________________?
A It signed a production deal with firm in India.
3. Q ____________________________________________________?
A It was in Portugal.
4.______________________________________________________?
A In 1993.
5.______________________________________________________?
A In order to sell into Singapore, Hong Kong and Taiwan.
3. Put the verbs in brackets in the correct tense (Present perfect or simple past)
Georgio Pujol _________________ (join) F& D Chemicals in 1991. Since he ____________ (be) with the company it _____________ (be) more successful than at any time in its history. Profits ____________ (begin) to rise two years after he ______________ (join) and they ____________ (rise) every year since then. This ____________ (happen) as a result of two things that he ___________ (be) able to do. Firstly, he ____________ (reduce) production costs: he ___________ (close) the firm’s old factory in 1993 and ________________ (invest) in new technology at a cheaper site. Secondly, he _____________ (increase) the firm’s market share dramatically. In 1995 he ______________ (begin) a new policy of very pricing that ___________ (force) many of F& D’s competitors to close. F&D Chemicals ____________ (be) the market leader in the United Kingdom for several years and is continuing to expand.
4. Complete this text by putting the verbs in brackets into the Present Passive or the Present active.
At the moment AFG___________(make)clothes in two European factories. Shirts_________ (make) in Liverpool and trousers and jackets___________(produce)in Lyons. In these two cities 3,450 people__________(employ) bi the company and many smaller local firms __________________(support)by business from AFG. In 1919 when AFG began business, it sold most of its products in Britain and France. However, now the company’s products_____________(sell) all over the world. Cotton _____________ (import) to AFG’s factories in Western Europe from Russia which _______________(be) very expensive. The company _____________ (need) to cut costs in order to complete with its rivals in Eastern Europe and Asia where garments _____________(manufacture) more efficiently than in Western Europe.
5. Change these sentences into the passive form.
1. They make clothes in Europe.
__________________________________________________________
2. Other companies in Asia make good clothes.
__________________________________________________________
3. New technology causes many changes to the business environment.
__________________________________________________________
4. Before clothes leave the factory someone check them carefully at quality
control.
__________________________________________________________
5. The company takes a lot of orders through its website.
__________________________________________________________
Reading
1. What are the advantages of disposable or ‘throwaway’ products?
Bic’s success in a throwaway world
FEW companies can say that they are responsible for changing the everyday habits of billions of people throughout the world, but the French company Bic founded in 1950, is one that can.
The ballpoint pen came first. The original biros- named after Lazlo Biro, their Hungarian inventor- were expensive and difficult to use. Baron Marcel Bich, the owner of a smaller office supplies company, brought together French and British scientist to refine and modify the design. He negotiated the rights to produce and sell the pen with Biro. Production of the Bic ”Crystal” began in 1953. The “Crystal” had a clear blue plastic tube and a visible ink supply which was sufficient to draw a line three kilometers long.
Sales rose from around 50,000 a week in the first year to a quarter of a million a day by 1956. Today sales of Bic writing instruments total more than 20 million a day in 160 countries.
Bich was not content with a one product business and wanted to find other throwaway ideas. In 1972 came the disposable lighter. It is another success story which made Bic world leaders in the sector, with daily sales of disposable lighters now numbering almost 4 million. Bic’s winning formula was a combination of simplicity of production and reliability; the company claims that its lighters will work 3,000times compared with competing brands’ 1,000.
The company used healthy profits to invest to its third major product range- the throwaway razor-in 1975.it now contests market leadership with Gillette. Bic subsequently diversified further- into windsurfing boards and fashion- but the three original throwaway ideas remain its success stories.
Notes to the text:
1) Synonymous with a disposable age: (Bic) represents our fast- moving world.
2) To refine: improve.
3) To modify: make small changes.
4) Gillett: major manufacture of razors and toiletries.
2. Read the text and complete this company history.
1950 The company was founded.
1950-53 Lazlo Biro invented the first pen.
Marchel Bich 1 _____________ and 2____________________the design.
Bich negotiated with Biro to 3_________________________________.
1953 Production of the 4______________________________began.
956 Sales of the biro rose to5______________________________.
1972 Bic invented 6_______________________________________ .
1975 Bic invented 7_______________________________________.
Now Bic sells 8_________________________ ballpoint pens per day.
Bic sells9 ______________________disposable lighters per day.
Bic and 10________________________ are leaders in the market for disposable razors.
Word partners: adjectives and nouns
1. Match the adjectives with the nouns to make six word partners.
|
Adjective |
Noun
|
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1. product |
a age (leading) |
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2. disposable |
b name (leading) |
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3. household |
c habits (para1) |
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4. healthy |
d brand (para4) |
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5. competing |
e profits (para5) |
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6. everyday |
f range (para5) |
2. Now combine the adjectives with these nouns.
a) object
b) lighter
c) companies
d) competition
e) development
3. Match the words on the left with their opposites on the right.
1) disposable a) exceptional
2) healthy b) co – operating
3) competing c) week
4) everyday d) permanent
4. Number the items in the order that Bic produced them.
a)
razor b) biro c) lighter d) windsurfing board
5. The following sequences describe the order of events. Read the paragraph below about Bic’s history and say how they are used.
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first first of all firstly |
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second secondly |
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then after that afterwards next |
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lastly finally now/today |
Bic is well- known for its disposable products. First of all, Bic produced the throwaway pen, the biro. Then came the disposable lighter. Next they invented the throwaway razor and after that the windsurfing board. Today the company focuses on producing razors, biros and lighters. There were three key inventions in the company’s history: firstly the ballpoint pen, secondly the disposable lighter and lastly the throwaway razor.
6. Work in pairs and discuss.
1) Are disposable products popular in your country?
2) What disposable products do you use and why?
3) Are disposable products good for the environment?
Making arrangements
Grammar: a) Present continuous for the future: fixed arrangement.
Writing: b) Writing faxes.
Language practice: c) Dialogue.
1. Use the correct form of the verbs in brackets to complete this paragraph.
Mark Dean and colleague Anna Woods work for Europestar Hotels. They 1_______________________(visit) the Canary Island next month for four day business trip. They 2_______________(arrive) in Gran Canaria at 11.00 a.m. and 3_____________(give) a presentation on the company’s plan to local managers in the afternoon. On day two Mark 4____________ (travel) to Tenerife and 5____________(visit) the company’s hotel there. Anna 6___________ (not accompany) him. She 7 _________ (stay) in Gran Canaria and 8_____________(interview) people for the job of manager in the new hotel. On the third day Anna 9 _____________(not work). She 10___________ (have) a day’s holiday. Mark 11 _____________ (meet) local trades unions and politicians. On their last day they 12_____________ (attend) a conference run by the Spanish government. They 13 ______________ (not leave) together. Mark14 _________________ (return)home on the 8.00 flight but Anna 15________________ (not leave) until 11.00.
2. Mark Dean is visiting Spain next week. This is his itinerary.
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Monday |
Arrive Barcelona 8.30 p.m. |
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Tuesday |
Discuss new hotel building project with local management |
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Wednesday |
Meet with architects- all morning Visit building site- afternoon |
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Thursday |
Discuss plan with local politicians- morning Interview some building companies |
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Friday |
Hold development seminar- morning Leave – 4.30 p.m. |
Complete the questions and answers about Mark’s itinerary.
1. Q: _____________________________________________________?
A: On Monday at 8.30.
3. Q: What is he doing on Tuesday?
A: _____________________________________________________.
A Wednesday afternoon.
4. Q: What is he doing on Thursday morning?
A: ______________________________________________________.
5. Q: ________________________________________________________?
A: Friday at 4.30 p.m.
3. Annelise Schmidt (AS) gets through to James Cassidy (JC) and arranges to meet him. Reorder their conversation.
a) AS: Fine thanks. I'm going to be in London on Tuesday and Wednesday next week. How about meeting up to discuss how Megabook and Sprenger might work together?
b) AS: Hello. This is Annelise Schmidt. You remember we met at the Frankfurt Book Fair last month?
c) AS: Look forward to seeing you then. Bye.
d) AS: Sounds good. Shall I meet you at your office? I've got the adress.
e) AS: Yes, that's fine.
f) JC: James Cassidy.
g) JC: Goodbye.
h) JC: I'll just check my diary. I won't be able to make Tuesday. I've got to go to Manchester. Would Wednesday suit you? How about lunch?
i) JC: OK. See you on Wednesday at 12.30, then.
j) JC: Yes, how are you?
k) JC: Yes. Why don't you come round here at about 12.30? Ask for me at reception and I'll come down.
Language practice
1. Add go, have or listen to the words in the box to make phrase.
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1. on a tour 3. coffee 5. a meeting 2. lunch 4. a CD 6. a presentation |
Example: go in a tour
2. Look at Rosalind Harrison’s itinerary. Work in pairs to ask and answer questions about it.
Example: When is she arriving? At quarter to nine.
What’s she doing first? She’s meeting the New Managing Director.
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Monday 19 August Mrs. Rosalind Harrison VISIT TO NEWPTUN BEER- GDANSK |
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8.45 9.00 10.00-10.30 11.00- 12.30
1.00-2.30 2.30 onwards |
Welcome. Meet Managing Director Tour of Brewery – Krystina Duda as guide Coffee with Sales Director Meeting Chief Sales Director/Presentation- market information for new advertising campaign. Lunch at ‘the Major’ restaurant with MD and Sales Director Meeting Marketing Department |
Note: the itinerary is in note form, so words like ‘the’ and ‘a’ are left out.
3. Work in pairs. You and your partner are arranging for three people from your company to attend a conference.
Your company is in London. The conference is in Paris. The conference is for one day, starting at 10.00 a.m. and finishing at 5.30. There is a dinner the evening before.
Decide which method of transport would be best for Dr Brook, Ms Turner and Mr. Brown.
Think about these things:
- journey times
- how easy your plan is for each person
- price
Information
|
|
PRICE |
TIME |
FIRST/LAST |
OTHER |
|
EUROSTAR London-Paris |
J229 |
3hrs |
0515/2113 |
|
|
BA Heathrow-Paris CDG |
J270.50+tax |
1 hr 10min |
0720/2015 |
|
|
STENA SEALINK Dover-Calais |
J25 per car |
75-90 mins |
25 sailing daily Depart ev. 45mins |
Extra passengers=Ә1each |
|
HOVERSPEED hovercraft Dover-Calais sea cat |
J78 |
35mins |
0700/2030 |
|
|
J78 |
55mins |
0700/2330 |
|
|
|
LE SHUTTLE Folkestone-Calais |
J190 with car |
35 mins |
24 hours service |
Day return-J95 valid for 5 days |
1. Dr Brook is traveling from central London to give a conference paper. He wants to attend the dinner.
2. Ms Turner is traveling from central London to attend the conference. She has a meeting after the conference with the Sales Director from 6.00-8.00 p.m. she doesn’t want to travel by Eurostar.
3. Mr. Brown is travelling from Dover. He is going by car as he is visiting his son who lives in Paris. He wants to stay a few days, but he isn’t sure of his return date.
Compare your decision with the difference partner. Explain your choice.
Vocabulary:
1. Match a word on the left with a word on the right to make a common word partnership.
1) to run a) a conference
2) to hold b) a meal
3) to plan c) a party
4) to book d) a subsidiary
5) to throw e) a ticket
6) to visit f) an itinerary
7) to order g) a seminar
2. Work in pairs. Make sentences using each word partner then make an offer or a request.
Example:
I’m running a seminar next month. Would you like to be a speaker?
Writing
FAXES A facsimile or fax copy is an exact reproduction of a document, so when you send a fax it could be just a copy of a document (e.g. a letter) not a new document. Often though, a fax is a new document similar to a letter, but is more direct. Faxes are quick, convenient, and the sender knows that the document has arrived.
This is a fax giving confirmation of a booking.
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25/03/2000 Mon 09.56 fax 01291 236236
(The date of the transmission (most companies printed is printed by the machine their own fax stationary) when the fax is send) FAX MESSAGE HOTEL EXCELSIOR
To: Tony King Fax No:0207 346346 Marketing Manager, Big Corp
From: Kate Murdoch Our fax No:01291 236236
(say how many pages you are sending so the receiver knows if there is any problem with the transmission)
(Re: means ‘regarding’. Put the subject here)
If you don’t receive all the pages, please telephone us on 01291 236263 ------------------------------------------------------------------------------------------ (Information about the sender and the receiver (the style is more direct than a letter) appears at the top, so the writer doesn’t use traditional greetings. (Dear Sir etc.))
Following our telephone conversation, this is to confirm that the ‘Greenwich’ conference room is booked in the name of Toni King for Thursday 8 April. The room seats 15 people and the booking includes a sandwich lunch. Conference participants may use the hotel’ facilities.
Thank you.
the sender’s name or initials) |
1. Rosalind Harrison is travelling to Poland again to meet the Sales team of the Gdansk office. You are Rosalind’s PA. Send a fax to Kristina Duda telling her about the arrangements for Rosalind’s next visit.
a) Ask Kristina to meet Rosalind at Krakow, take her to Gdansk for her meetings and to make the arrangements for her stay.
- Travel: London- Krakow 17 March/ Krakow- London 19 March.
- Arrange meetings 18 March: Sales Director/ sales team to discuss progress of advert.
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CLASS ADS LTD
FAX MESSAGE
TO: Krystina Duda FAX NO: 004822 5434569 FROM : OUR FAX NO: 0207-968-1651 DATE: PAFES: (incl. this one) SUBJECT: If you do not receive all the pages, please telephone us on 0207-968 1423. -------------------------------------------------------------------------------------------
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Business Travel
Business today is international. Business people often have to travel a lot. They have to plan in itinerary for a foreign business trip to make good use of their time. On a business trip people may meet colleagues and business partners for the first time. It is usual to colleagues from different countries to experience cultural differences. In other words, they may be surprised by foreign social conventions, that is different ways that other nationalities or different cultures do things.
Grammar: a) Modal expressing.
Reading: b) Made in Japan, sold on Britain.
Language practice: c) International travel.
1. Read the following sentences and match them to possible reason.
Facts possible reason and results
1) There is high unemployment. a) perhaps this is because they are be
becoming difficult to find
2) No one wants to invest b) may be investors are worried about
in the North . the political situation there
3) A computer firm announces a c) this might because its new
massive profit. product is very popular.
4) The cost of raw materials will d) this could be because companies
get higher. only want to employ highly skilled
workers
1.Complete these sentences about the AFG story with a word or phrase from the box. You may use each word more than once.
|
might be probably may possibly perhaps |
1) George Lukacs thinks that AFG is ________________ moving to Eastern Europe to take advantage of labour coast.
2) ‘______________ AFG is moving to Eastern Europe because of the higher availability of labour there,’ said Frederick Larsen.
3) Corolyn Martin thinks that AFG ___________ moving to Eastern Europe because of availability of raw materials.
4) Lukacs and Larsen both think that other European firms ____________ won’t move to Eastern Europe.
5) The workers in Liverpool and Lyons ____________ go on strike as a protest.
6) This move to Eastern Europe will _____________ makes AFG more profitable.
7) ________________ higher taxes will damage the economy.
8) There _______________ a recession in the Western European economy soon.
9) AFG products _______________ become less popular in Western Europe after the company moves to Eastern Europe.
Language practice
International travel.
1. Read the dialogue between Interviewer and Colin Knapp, then answer following questions.
Int: Colin do you travel on business very often?
CK: I trvel to Thailand about two to three times per year.
Int: And how long is the flight from England to Thailand?
CK: The flight is about two hours.
Int: Uh, huh. Do you enjoy that long flight?
CK: it’s, it is OK as long as I take plenty of reading, and they normally have three to four films.
Int: And do you watch all the films?
CK: I watch all of the films because I find it very difficult to sleep on a, on a plane.
Int: OK. D o you erm suffer from jet lag after the flight?
CK: Er, I suffer jet lag, erm in Thailand it lasts for about one, one day.
Int: Uh,hu; and when you return to England?
CK: it is worse, for some reason, and is about three days.
Int: S o travelling back to England is, is less pleasant?
CK: it is less pleasant, but that apparently is quite common.
Int: OK: Erm, and what’s reason for your reason to Thailand?
CK: It’s to teach and to do some business with the University.
Int: why do you travel to Thailand to do business? Why can’t you do that by telephone or fax?
CK: because our discussion very complex and w…, it is too complex for telephone and fax.
Int: OK. When you visit Thailand do you experience a culture gap?
CK: there is a culture gap, yes.
Int: Erm, and what are the … can you give me any examples of that?
CK: they are very polite people, and so there times when you may think they agree with you, but they are, they say ‘yes’ because they think it is polite.
Int: OK: soothe, the way people communicate is different?
CK: they communicate in a different way, yes.
Int: OK. And so can you give people visiting Thailand any tips, for their visit?
CK: Erm, always try to be polite, and be respectful, and on first meeting try not to look the person in the eye, erm too often.
2. Questions:
1) How often does Colin travel on Business?
2) Which country does he visit regularly?
3) How long is the flight?
4) What two things does he do during the flight?
5) Does he suffer from the jet lag?
6) Is jet lag different traveling west-east and east- west?
7) Why does he travel to the Far East instead of doing business by telephone or fax?
8) What example of a culture gap does he give?
9) What three tips does he give for visiting this country for the first time?
2. Work in groups and discuss these questions.
- Do you like or dislike flying?
- Do you sleep on plane or do you prefer to read? Do you always watch the in- flight film?
- What do you know about jet lag?
- Have you experienced cultural differences when you travel?
- What are the advantages of face-to-face meetings compared to doing business by telephone, fax or computer?
Reading
1. Read the article is about Japanese people in Britain. Before you read, work in pairs and discuss these questions.
1) Would you like to live or work in a foreign country? Why? Why not?
2) What do you think are the cultural differences between the Japanese and the British?
2. Read paragraph 1-4 of the article and answer the questions.
1) How many Japanese work in Britain?
2) What is Masami Sato’s job title?
3) Does Masami Sato like living and working in London? Why? Why not?
4) Why is she working in London?
5) What are her lob opportunities in London?
6) When is she going home?
7) Does she want to go home? Why? Why not?
2. Now read paragraphs 5 and 6 of the article and answer the questions.
1) In what way is life in Britain difficult for Japanese?
2) Describe one cultural difference between Japanese and British people.
Made in Japan, Sold on Britain
54,400 Japanese leave Britain. How do they find the life here?
1) 54,400 Japanese live in Britain: 12,000 are business people, 5,800 are students, most of the rest are their families. The Japanese like Britain. They find it strange, but they like it.
2) Masami Sato, one of only 70 ‘office ladies’ - junior women managers - in Britain is happy. She says, ‘most things are better here than in Tokyo- there are so many parks and green fields’.
3) As an office lady, she cannot be promoted above her present junior managerial position, but she thinks the UK is less male dominated than Japan. She is in London as a part of a scheme to give office ladies overseas experience (they are allowed to go to 10 cities considered safe- none of them are in the United States),and she does not want to go back to Tokyo when the time comes next year.
4) ‘when I go back to Japan, I have to live with my family’, she says. ‘There are amusements and we can’t be relaxed because all Japanese are very busy’.
5) The Japanese appreciate the space, the more relaxed atmosphere and the longer holidays, but they also experienced some difficulties: the most obvious is the language. Mr. Kojima has lived in Wales for two years, and still has problems. ‘the language is very difficult, but the stuff are very experienced at explaining to the Japanese’, he says. ‘I can understand the explanations, but I can’t understand when they talk to each other’.
6) besides the language, there are also cultural differences which can make life difficult. Banker Kaoru Itoh says the British like arguments, the Japanese don’t. They dislike raising the opposite opinion. In Japan everyone respect the opinion of the majority.
4. Work in pairs and discuss.
Do you think it is easy or difficult for Japanese to meet British people socially? Why? Why not?
Список литературы
1. Sue Robbins “First Insights into business” 2000.
2. David Cotton “Market Leader”.
3. Liz Taylor “International Express” 2004.
4. Simon Clarke “in company” 2003.
Содержание
Companies 3
Company visit king arrangement 12
Business travel 18