АЛМАТИНСКИЙ ИНСТИТУТ ЭНЕРГЕТИКИ И СВЯЗИ
Кафедра иностранных языков
Методические указания по развитию
умений информативного общения и деловой переписки
СОСТАВИТЕЛЬ: А.К.Садыкова. Английский язык.
Методические указания по развитию умений информативного
общения и деловой переписки. –
АИЭС, 2006. - 41с.
Методические указания предназначены для студентов второго курса, изучающих курс "Деловое общение". Цель методического указания - обучить основам делового информативного общения в устной и письменной формах. Тексты и диалоги, включенные в методические указания, даются со словарными пояснениями и несложными упражнениями. Кроме этого, в методическом указании широко представлены фразы и предложения для устного общения, подобранные по
практическим целям общения, например: извинения, согласия, несогласия, просьбы и т.д. Методические указания могут использоваться и для
самостоятельного изучения делового английского языка, а также подготовки к экзамену.
Рецензент: ст. препод. кафедры ИЯ Острикова Н.М.
Печатается по плану издания
Алматинского института энергетики и связи на 2006 г.
© Алматинский институт энергетики и связи, 2006 г.
Unit 1. Applying for a job
application – заявление, заявка
area – территория
classifieds – объявления
vitae (CV ) – жизнеописание, биография
driver’s license – водительские права
to graduate from a university – закончить университет/институт
job – работа, место работы
promising – перспективный, многообещающий
reliability – надежность
responsibility – ответственность, обязанность
skillful – умелый, искусный, опытный
wage (salary) – зарплата
charge – общее название оплаты проделанной работы
contract (agreement) – трудовое соглашение
period ( term of probation) - испытательный срок
supervisor (superior) – начальник
Resume (резюме) - письменная сводка Ваших личных и образовательных
данных. Резюме должно быть достаточно подробным, но и кратким (не превышать
одной страницы) и иметь товарный вид, поскольку представляет "товар",
предлагаемый будущему работодателю.
Curriculum vitae (CV –
жизнеописание) предназначено для
кандидатов на высокие должности или для работы за границей. CV должно содержать детальную информацию (фотографию,
личные и паспортные данные, адрес и телефон, образование, квалификацию и
т.д.). Объем CV составляет 6-8 страниц.
Exercise 1. There are many abbreviations in the
advertisement and resumes. Write down the words for which these abbreviations
Sun. ______________ L.A. ______________ U.S.A. ___________
Mar. ______________ U.C.L.A. __________ U.K. _____________
SF _______________ B.S. ______________ E.U. _____________
CA _______________ Calif. _____________ U.N. _____________
Exercise 2. Match
the British and American equivalents and translate them into Russian:
curriculum vitae (CV) counselor
driving licence center
traveller driver’s license
Exercise 3. Insert
correct articles where necessary; read and translate the sentences.
Anna said she had …
She came to Almaty
on … early flight that morning.
She travels … lot.
Many young people like travelling.
She is … sales
representative for … book publisher.
She got her
Bachelor’s degree from … University of Chicago.
Marat did his
Master’s degree at … University of
Nurlan got his
degree of Bachelor of Science at …
college in Los Angeles.
He went to …
college for four years. Before that he went to… school.
We do not know
exactly how long Anna went to … University.
Grammar analysis: Infinitive
Indefinite: to present to
Continuous: to be presenting –
Perfect: to have presented to
have been presented
Continuous: to have been presenting –
Some verbs are followed by a to-infinitive, and some by an
verb + to-infinitive verb +
John decided to have a party. John
suggested having a party.
Decide takes a to-infinitive. Suggest takes an
A few verbs take either a to-infinitive or an ing-form:
Anna started to read/started reading this book.
1. These verbs are followed by
a to-infinitive: ask, appear, agree, aim,
arrange, beg, can’t wait, can’t afford, claim, choose, desire, demand, decide,
expect, fail, happen, help, hope, manage, offer, plan, prepare, pretend,
promise, prove, refuse, seem, tend, turn out, undertake, want, wish etc.
2. These verbs are followed by
an ing-form: avoid, admit, can’t face,
can’t help, can’t resist, can’t stand, carry on, consider, delay, deny,
dislike, enjoy, excuse, finish, give up, imagine, involve, keep on, mention,
mind, practise, risk, save, suggest, tolerate etc.
3. These verbs can take either
a to-infinitive or a ing-form depending on their meaning: begin, bother, continue, intend, forget, go on, mean, need, propose, remember,
regret, start, stop, try
Exercise 4. Open
the brackets using the Infinitives in the right tenses and translate the
San Francisco Chronicle (to publish) this ad a few years ago.
A software company
(to need) to employ a sales representative.
The company (to work) throughout a big area along the Pacific Ocean coast.
The company (to want) to have a sales representative
who (to know) foreign languages.
The company (to want) candidates to send their
resumes to Business Computers Magazine.
The advertisement (to state) the address of the Magazine.
Exercise 5. Tick þ the items you would state in
your CV. Write your own CV.
_____The title and
reference number of the job you wish to have
first name, address and telephone
_____Your date of
and leisure interests
_____The name and
address of present and last employer
_____Details of all
the jobs you have had
your achievements and responsibilities in your working carrier
you speak or write
_____Details of the
examinations you passed at a secondary school
_____Details of the
examinations you had at a higher school
_____Details of the
professional diplomas or degree you have
training courses you have attended
suitability for the job advertised
for applying for this job
_____When you are
available for the interview
or last salary
_____The names and
addresses of two referees
Exercise 6. Open
the brackets using the verbs in Present Continuous. Translate the sentences.
Asel wants to work in Spain. So she (to learn) Spanish.
evening classes last week. She (to learn)
My friend (to study) English in a language school.
Askar (to study) mathematics.
I (to read) a very interesting book in English now.
Listen! She (to sing) her latest song. It’s a great
hit of hers!
Have a look! How
wonderful this ballet dancer is! What part she (to dance)?
7. Read and translate the letter.
Dear Ms. Omarova
Thank you for your application of June
20 for the post of Personal Assistant to Mrs. Helen Smirnova, our Sales
Manager. Mrs. Smirnova has asked me to write to you inviting you for an
interview at 18.00 on Thursday July 12. Please come to the reception on the
ground floor at our address and ask for me, and I will meet you.
Please bring with you any certificates,
diplomas, or references that you have. Meanwhile would you phone me (tel.: ...)
to confirm that you will be able to attend the interview.
Exercise 8. Sometimes interviewers give candidates
a hard time by their questions. Write your answers to the questions of this
Tell me about
What do you think
your strengths and weaknesses are?
What has been your
most valuable experience?
Why do you want to
leave your present work?
How would you
describe your personality?
Don’t you think you
are a little young/old for this job?
We have a lot of
applicants for this job, why should we appoint you?
Mukanov Nurlan’s interview
Interviewer: Come in. Mr. Mukanov,
isn’t it? Please, have a seat.
Marat: Thank you.
Int: Did you have a good trip?
M: Yes, thanks. I came up from
Int: And did you find nice
M: No. I am at my parents’
place in Almaty.
Int: Oh, that’s right; you’re
from this area, aren’t you?
M: Yes. I was born and raised in
Int: When did you leave Almaty?
M: I went to college in London.
That was in 1998.
Int: So, where are you presently
M: ELTS Computers in London.
Int: Why do you want to change jobs now? Do you want to live closer to
M: That’s not the reason why I want this
job. But yes, I’d like to live in this
area again, also I’d like
to do some traveling. I want to use my languages, and I want a
Int: Well, thank you, Mr. Mukanov. We’ll be in
Exercise 9. Read
and complete dialogues.
– How is your new
– Not so good at the moment. I
am not enjoying it very much.
– What are you
– I’m having a coffee. And
what about you?
– I wonder where
– She is having a lunch. She
may come in a few minutes
– Is your English
– I think so. …
(at a party)
– Hello, Jane. Are you enjoying the party?
Construction: to be going to do smth
I’m going to see this film next week.
Я собираюсь посмотреть этот фильм на следующей неделе.
Look at the time!
are going to be late.
Посмотри на часы! Вы можете опоздать
Exercise 10. Underline the
infinitives, read and translate these sentences.
I’m going to keep
studying English until my English is perfect.
I’m not going to
come to this class ever again.
Peter was going to
do the examination but he changed his mind.
Are you going to
look for a job while you are here?
I have seen this
job ad but I’m not going to apply for it.
Exercise 11. Write
a few sentences about yourself, stating what you have arranged to do at this
going out this evening.
tomorrow morning next autumn
evening next winter
next Sunday next New Year Day
next holiday (another day or
Exercise 12. Read
and complete the dialogues.
– Where was he living this
time last year?
– In …
– Yesterday Mrs. Smirnova
interviewed Askar. The interview began at 10 and finished at 11. So she was
interviewing him at 10.30. And what were you doing?
– I …
– Do you remember what the
weather was like that day?
– I remember that when I got up at 7 o’clock …
– The weather was nasty that
day. It rained all day long.
– You aren’t quite right. When I returned home
at 7 …
Exercise 13. Complete the resume according to these
Dostyk St., Almaty
Telephone number: (3272)
Date of birth:
Place of birth:
Unit 2. Companies
company, corporation – фирма
производство, изготовление, продукция
department – отдел, отделение
sales – сбыт
export – экспорт
turnover – оборот
subsidiary company – дочерняя фирма (синонимы: affiliate)
branch – филиал, отделение
business proposal – деловое предложение
contact – контакт, связь
to join – соединять, присоединяться
enterprise – предприятие
share – акция, доля
charity – благотворительность
board of directors – совет директоров
executive – руководитель
counsel – совет, советник
Exercise 1. Study
the different types of business organizations.
There are many types of business organization, and the
different terms can be confusing. The right-hand column contains short
descriptions of each type.
operating to make profit
association of people; for example, a
enterprise new commercial
activity; for example: How is your
Also in some company names; for example: Smiths Enterprises
limited company firm
where shareholders’ liability is limited
cooperative democratic firm owned by its
multinational organization operating in
parent company company
which owns another
subsidiary (= affiliate) firm owned by a parent company
holding company firm,
usually without commercial activity, created to be parent
to other companies
public company company
whose shares are publicly available
private company company
whose shares are not publicly available
nationalized company company
owned by the state
government agency organization
which is part of the state administration
charity organization to
relieve poverty, advance religion or education,
etc; benefits from some financial concessions
offshore company firm
based in a tax haven to avoid higher taxation
minority interest company
in which another firm has less than a 50 per cent interest
operation general word for a
company, usually a small one, and
part of a large group. It also
for example: our commercial operation
partnership two or more partners working
together for profit,
without limited liability
Exercise 2. In the above table the articles and
the verb to be are missing. Write a few similar sentences according to
Example: A company is an organization
operating to make profit.
Exercise 3. Read both columns. Then, cover the
left-hand column, and from the description try to name the type of organization
4. Underline the verbs in the Passive Voice. Read and translate the sentences.
This company was established
last year only.
The president was elected last
As far as I know the first
contract was made in March.
I am sure the goods will be
shipped next week.
The equipment was installed a
month after the goods arrived.
This accident was caused by
careless handling of the machine.
Most probably the goods were
damaged in transit.
Exercise 5. Transform the sentences
Example: It is a big company. It
employs two hundred people.
hundred people are employed here.
The company is not
independent. A much bigger other company owns it.
They will open a new branch at
the end of the month.
They will appoint a new
director of the department in the very near future.
He managed to make two
contracts at the beginning of the year.
The shipped the goods in three
The airport authorities
delayed all the flights because of thunderstorm.
Exercise 6. Say how these
words are formed.
vice-president international director corporation
vice-consul multinational president development
vice-captain reorganization officer responsible
Exercise 7. Study a diagram showing the structure
of a ‘mixed’ type of multinational company based in the US: some activities are
organized into domestic, regional and international divisions, others into
worldwide product divisions.
responsible for business systems?
Exercise 8. Write the
sentences with the construction there
is/there are and the verb(s) in the Passive Voice.
Exercise 9. Translate into English.
В нашей компании нет отдела по связям с общественностью.
Все необходимые документы были переданы вчера в отдел маркетинга.
Вам можно будет позвонить?
Ответ будет подготовлен к завтрашнему дню.
Когда будет готова новая организационная схема фирмы?
Кто входит в совет директоров компании?
The Joint Stock Company
The most important form of business organization in the UK
is the joint stock company. Basically, it consists of an association of people
who contribute towards a joint stock of capital for the purpose of carrying on
business with a view to profit. A company may be defined as a legal person
created to engage into contracts, and of employing labour in the same way as an
individual. There are two kinds of Joint Stock Company, the private company and
the public company.
In 1986 there were some 860 000 joint stock companies in the
UK, of which about 6000 were public companies. The public companies are much
larger units and account for about two-thirds of all the capital employed by
companies. In general, private companies are small firms, often consisting of
the members of one family. Both public and private companies must have at least
2 members. A public company must have a minimum allotted share capital of 50
000 pounds (sterling) of which at least one quarter has been paid up. A private
company must include the word ‘limited’ in its name while a public company must
include the word ‘public limited company’ at the end of its name although this
can be abbreviated to plc. The basic distinction between a private and public
company is that a public company can offer its shares and debentures for sale
to the general public. In the case of a private company it would be criminal
offence to ask the public to subscribe its shares. All companies must file
annually, with the Register of Companies, details of their turnover, profits,
assets, liabilities and other relevant financial information about their
structures and activities.
Translate the text into Russian.
Exercise 11. The
below diagram is called an organization
chart. It shows the chain of command in an organization:
Exercise 12. Make the statements about the chain of
Vice-President (Corporate development) is responsible to/reports to the President and Chief Executive
(Automotive Operations) ...
The President and
Chief Executive Officer ...
Vice-President (Corporate Staff) ...
The Chairman of the
Exercise 13. Study these main abbreviations used in the
A/C, a/c, acc. (account current) – текущий счет
adsd (addressed) – адресовано
adse (addressee) – адресат, получатель
ad (advertisement) – рекламное объявление (мн. число – ads)
app. (appendix) – приложение
Attn. (attention) – вниманию (кого-либо)
CEO (chief executive office) –
cf. (confer) – сравните
Co. (company) – компания
contr. (contract) – контракт
Corp. (corporation) – корпорация
cur. 1. (currency) – валюта; 2. (current) –
CV (curriculum vitae) – краткая биография
dd 1. (dated) – датированный; 2. (delivered) – доставленный
Dep., Dept. (department)
– 1. отдел; 2. министерство
doc. (document) –
документ (мн. число – docs)
enc., encl. (enclosed, enclosure) – вложенный, прилагаемый, вложение, приложение (к
письму и т.п.)
exc., excl. (except, excluding,
exception, exclusion) –
– истечение (срока)
FY (fiscal year) – финансовый год
H.Q., HQ, h.q. (headquarters) – главное управление
inc., incl. (including) – включая
Inc., inc. (incorporated) – зарегистрированный как юридическое лицо
Ltd., ltd. (limited liability company) – с
Plc, PLC (public limited company) – открытая акционерная компания с ограниченной
ref. (reference) – ссылка
VAT (value-added tax) – НДС
V.I.P., VIP (very important
person) – особо важное лицо
Exercise 14. Write a similar text about companies in
Kazakhstan. Read it as you were delivering a lecture on this topic: What sort of company is it?
Exercise 15. Read and complete the
– Excuse me; do you
know when this firm was established?
– If I’m not mistaken it was
– The letter will
be translated tomorrow, won’t it?
– The secretary says it
– The cases were
damaged when they were loaded on board the ship.
– Were they? I have not heard
– Have a look at
the photographs. Where do you think they were taken?
– It seems they were taken...
Exercise 16. Imagine that you are
working for this medium-sized subsidiary of a UK parent company. Today a few
members of the Group Internal Audit team are visiting your firm. Write similar
answers to the auditors’ questions.
– I have a question about the
company’s sales budget.
have to see the Sales people about it.
Could you help me? It’s about
last year’s development costs.
I’d like to know exactly when
you delivered these goods.
Our Computer Audit team wants
to visit you soon. Who should we ask about it?
Do you have purchase contracts
with all your suppliers?
I’d like to discuss these
cash-flow forecasts. Who do you think could help me?
Unit 3 Telephoning
to speak to smb – говорить с кем-либо
to speak – разговаривать, говорить
to tell – разговаривать,
to say – сказать,
to inform smb – информировать
кого-либо, сообщать кому-либо о чем-либо
to be in – быть на месте
to be out – выйти
– звонить (по телефону)
to ask – спрашивать, просить
to spell smth – говорить,
произносить по буквам
Exercise 1. Translate the British and American
equivalents into Russian.
STD code area
(telephone) directory telephone/phone
Directory Enquiries Information
personal call person-to-person
call collect call
not to be available to be
Exercise 2. Choose the British equivalents and
translate the sentences into Russian.
The line is (engaged, busy).
It is necessary to ring (Directory Enquiries, Information) then.
Mr. Mukanov is (tied up, not available)
at the moment.
sometimes very convenient to make (reserve
charge, collect) calls.
know the (area, STD) code for this
make all (person-to-person, personal)
calls from home.
Grammar analysis: Modal
I can meet you at 10. (возможность)
I can drive a car. (умение)
Can I speak to Mr. Stewart, please? (просьба)
I cannot see you tomorrow. (невозможность)
He cannot speak English. (неумение)
They haven’t lived here for very long. (невероятность)
They cannot know many people.
Could I speak to Mr. Ivanov, please? (очень вежливая просьба)
May I came in? (просьба дать разрешение)
He may come later. (предположение)
I could do it yesterday but I didn’t
want to. (упущенная возможность)
I could drive a car at
that time. (умение)
I could not come to your office
I could not drive a
car then. (неумение)
Exercise 3. Read the sentences and underline the
modal verbs. Translate the sentences into Russian.
Could I speak to the General
Can you put me through to Ms
Could you repeat the number,
I’m afraid I can’t hear you
I cannot telephone you
tomorrow, I’m afraid.
Can you give me your name,
May I have the bill, please?
Exercise 4. Complete the
sentences using the following verbs.
Could I ... to
someone in the Marketing Department? to
Could you ... Mr. Green to
call me back? to
Could I ... a message for
Suzanne Butler? to
Could you ... him I called? to
Could you ... the line, please? to ask
Could you ... the date,
Grammar analysis: The imperative mood
without to Don’t + Infinitive without to
Hold the line, please? Don’t hang up the receiver, please?
Call back at three
o’clock, please. Don’t phone him now, please.
ü Note: Do not (do
smth) – выражает запрет
Exercise 5. Open the brackets using the verbs in
the Imperative Mood.
read) his telephone number, please.
hold) the line, please. Mr. Akhmetov is speaking on another line.
hang on) for a moment. I’m putting you through.
I don’t think he is on the
phone now. (to page) him on.
I am sorry I don’t know their
number. (to look) it up in the
The line is very bad. (to speak) up, please.
I’m sorry the line isn’t very
good. (to spell) the name, please.
Exercise 6. Translate into English.
Пожалуйста, продиктуйте вашу фамилию по буквам.
пожалуйста, его номер телефона.
он сейчас? Позвоните ему на пейджер.
вешайте трубку. Г-н Муканов заканчивает разговор по другому телефону.
повторите, пожалуйста, последнюю фразу.
Exercise 7. Make sentences using telephone
numbers, read them.
Example: 7 90 55 00 14
complete telephone number is seven nine oh double five double oh one four two
8 56 74 519 273 03 783 736 979
8 3272 16 00 97 55 86 22
7 499 510 3449 6785
Exercise 8. Complete the
sentences using various telephone numbers. Read them.
This is ...
Is that ...?
Write down our new telephone
number. It is ...
Is your new telephone number
You may have my mobile
telephone number. It is ...
I’m not sure I remember your
number. Is it ...?
Dialogue: A business telephone call
Marat: Is that the Journal of Commerce?
Operator: Yes, that’s right. Who’s calling, please?
Marat: Oh, Akhmetov is my name. I’d like to speak to Ms. Smirnova.
Operator: Sorry. Could you repeat your name, please?
Marat: Marat Akhmetov. A-K-H-M-E-T-O-V
Operator: Just a moment, please, Mr. Akhmetov. I am
putting you through to Ms. Smirnova.
Marat: Is that Ms. Smirnova now?
Exercise 9. Practise
the following phrases.
sorry. I’m sorry.
sorry. That’s quite all right.
me, could you ...
me, please. (when you want to pass someone)
you want someone to repeat his words)
you got ...? I’m afraid not.
I speak to ...?
I’m afraid he’s out at the moment.
Exercise 10. Write down what
you would say when someone addresses you with these words.
got the time, please? I
am sorry I’m late.
I speak to Mr. Akhmetov, please? I’m
sorry to disturb you.
you got the tickets yet? Could
I speak to the manager?
you know his telephone number? Is
Exercise 11. Translate
где здесь телефон?
вы не знаете, который сейчас час?
ли я поговорить с менеджером?
подвиньтесь немного, пожалуйста.
что вы сказали?
вы не могли бы мне показать дорогу к банку?
я ищу офис компании АЛСИ.
можете мне помочь? – Да конечно.
Exercise 12. Read these responses of operators and
say if the responses are identical.
Can I help you? Hello?
Certainly. What is the number
please? Number, please?
I’m sorry. Could you give me
that again? Just a moment ... I’m
sorry, what was
number you wanted?
Thank you. Hold the line;
please ... I have your call
on the line.
You are through now. Go ahead,
Speaking: Improvise the
conversation using some of the following phrases:
Asking for the caller's name
Who is calling, please?
Who is that speaking, please?
Who is on the line, please?
Could/can/will/would you give me your name, please?
Asking the caller to wait
Hold the line, please.
Could you hold on a
Just a moment, please.
One moment, please.
Sorry to keep/to have kept you waiting.
I'm putting you through.
The person called is not
I'm afraid/sorry... isn't available
isn't in the office
is on the
another line at the moment/now
is at a conference
is at lunch
away today/ this week/for a few days
Asking for further actions Would
you like to call later?
Can I give him a message?
Can I take a message?
Asking for the number What's your extension/number, please?
Finishing the call Thank you for calling/phoning.
Unit 4. Exchanging
acknowledgment – подтверждение, признание
attachment – приложение
correspondence – соответствие, переписка
employment – занятость, занятие, служба
inquiry – запрос
invoice – счет
offer – предложения
order – заказ
receipt – расписка, квитанция
request – просьба
reference – рекомендация, ссылка, сноска
refusal – отказ
sample – образец
shipment – отгрузка, груз, партия
между американским и британским стилями:
The date can be written in a
number of ways:
September 7th 7th
September 7 7
December, 19___ American: December 12, 19___
12 December 19___
12 Dec. 19___
Be careful: In Great Britain 7/9/92 = 7 September: in USA it means 9
Dear Sir (to a man if the name is unknown)
Dear Madam (to a woman whose name is
Dear Sir/Madam (to cover both sexes)
Dear Mr. Smirnov (for a man)
Dear Mrs. Smith (for a married woman)
Dear Miss Todd (for a single woman)
Dear Ms. Omarova (Ms does not reveal the marital
status of a woman)
ü Note that we never
When writing to a
firm begin: Dear Sirs. However, it is
preferable to personalize your mail by writing to someone’s name.
If you know the person well, you can of course use the first
name (Dear Askar, Dear Sarah, etc.) but not both first name and surname. We would not write Dear Askar Akhmetov.
also that we never write Dear Friend.
Starting a letter
Thank you for
acknowledge receipt of your letter of 2 May
I am writing to inform
advise you that ...
Closing a letter
There are a number of choices:
faithfully (if the letter opens Dear Sir,
Dear Madam, Dear Sir/Madam)
sincerely (if you write Dear + surname)
(yours) are common
(especially in American English)
pleased to inform you that ...
Would you please?
you be so good as to let me know as soon
в Англии и Америке имеют следующий вид:
Ms J.Marshal Ms
Foreign Rights Manager Product
Wilson & Hall Ltd. McCraw-hill
11 New Fetter Lane 8821 Avenue
of the Americas
London EC7P 9EE Los
Angeles, L.A. 44467
Структура делового письма
f) подпись, должность,
Exporters of Cloth Cutting
187 Washington Street
Buffalo, N.Y. 14203 U.S.A.
Tel.:91-9141 EMCO BUF
Telephone: 716-856 2200
Mr. Michel Vega
18 Rue St.Denis (b) September 7
Dear Mr. Vega, (d)
We are pleased to advise you of our air parcel post shipment of your
order no. 80/190-09 for Westman spare parts.
We are enclosing for your reference copies of our commercial invoices as
well as a copy of the certificate of mailing.
We trust this shipment will reach you promptly and in good order.
Very truly yours, (e)
Jane Stevens (f)
Jane Stevens (Ms)
Enc: 3 Commercial invoices, (g)
1 certificate of mailing
Exercise 1. Do you know these
commodity launch товарное
outlet рынок сбыта
Exercise 2. Write the words from which
these are formed.
director____________ exporter__________ promoter____________
manager____________ importer__________ distributor___________
wholesaler__________ buyer_____________ producer____________
retailer_____________ seller_____________ owner______________
consumer___________ investor___________ cashier_____________
end-user____________ dealer_____________ shareholder__________
Grammar analysis: Suffixes
+ suffix = adjective
+ suffix = adjective
to consider + - able = considerable
to compete + - ive = competitive
person + - al = personal
use + - ful = useful
response + - ive = responsive
history + - ic = historic
Exercise 3. Form two adjectives from each of these
nouns and translate them.
care ____________ ______________
colour ____________ ______________
meaning ____________ ______________
tact ____________ ______________
fruit ____________ ______________
Exercise 4. Say how these adjectives are formed
and translate them.
financial cordless customary pricey
industrial reducible advantageous unusable
fashionable speakable friendly rainy
expensive limitless systematic influential
5. Below you will see parts of three letters of inquiry. Put the correct word
or phrase in each blank. Choose from the following list. Use each word once
advertisement discount latest catalog price list forward
advise sincerely model price
range current issue
regards Dear information payment still
I saw your _________ in the ________ of ‘Office
Weekly’ and am interested in your selection of office stationery.
Could you please send me your ________ and _________I
look __________ to hearing from you.
With ________ to your advertisement in today’s
‘Washington Post’, could you please
send me _______ about your office
furniture. I am __________
interested in your adjustable secretary's chairs.
time ago we purchased from you some J"F72 solar-powered pocket
As this _________ was so popular with our customers,
we would like to know if it is _________ if so, would you kindly _________us of
your terms of __________and any quantity _______ available. Could you also
include details on any new models in the same ___________.
a new word processor
The thing is, our new word processor needs more advertising.
The question is, what kind of advertising? Now, I’ve thought a lot about
this, and I think we should try a television campaign.
I couldn’t agree more, sir.
A good TV campaign could increase sale by 50%.
Absolutely. You’re a genius, sir!
I’m glad you agree, Nurlan. What about you, Elena?
I’m afraid I don’t agree, sir.
What do you mean?
In my opinion, it’s a complete waste of money.
Oh, I really don’t agree – think of all the people who are going to see
They might see it, but will they buy it?
Yes, I’m sure they will.
I don’t know. Think about it. We’re talking about a 800$ word processor,
not a 30$ game! This is a serious business tool. We should advertise in the
specialist business press.
Exercise 6. Answer the questions.
Who do you think these three
people talking are?
Whose point of view do you
Is television advertising
campaign usually rather expensive?
What goods are usually
advertised in TV commercials?
Rearrange these items so that the letter is correctly laid out. Add anything
that is obviously missing.
(??) LGM / hp
(??) Presser UK Limited
London SW7 1RJ
Tel: 051 578 5744
Fax: 051 578 9373
(??) Ann Grey (Mrs)
(??) Miss Mishel Rocache
84 Ave du General de Gaulle
(??) Yours sincerely
(??) Managing Director – Administration
(??) Thank you for your letter of 6 May which has been passed on to me
by Mr Roberts. Mr Roberts has
asked me to inform you of yours conditions of employment regarding Social
Security arrangements. In cases like yours where we provide work experience
facilities for overseas students, an individual is not covered by UK Social
Security as he/she is not considered as an employee. If you have any questions
to ask on this or any other matter, please do not hesitate to get in touch.
Exercise 8. Supplementary Reading.
facsimile) is a piece of correspondence sent over the phone lines.
businesses have a separate telephone line just for the fax. This is called a
dedicated line. The telephone line is dedicated to the fax. When a fax has its
own line, faxes can be received and sent 24 hours a day. By fax are usually
– offers (коммерческие предложения);
– price lists (прайс-листы);
– advertising materials (рекламные материалы);
– press releases (пресс-релизы);
– written inquiries (письменные запросы) and others.
are not sent:
original contracts (оригиналы
letters of credit (аккредитивы);
invoices (счета-фактуры) and other documents which should be sent by express
If the first page
of a fax has attachments, then the first page is called a cover sheet or cover
page. It is important to tell how many pages are included. One or more pages
may be lost during transmission. This is done in several ways.
This + 2 (total 3 pages)
Cover + 4 (total 5 pages)
This only (total 1 pages)
Pages: 5 (total 5 pages)
is important to have phone numbers. If a page is missing, you can call and ask
the sender to transmit the fax again.
9. Write the total number of pages in each fax.
This + 7 (total – 8 pages)
1. Pages: This
plus 1 ______________________
2. Pages: Cover
3. Pages: Cover +
4. Pages: This + 5 ______________________
5. Pages: 6 ______________________
Unit 5. Money
to pay –
платить, выплачивать, оплатить
price – цена
pay on demand – оплатить по первому требованию
pay at sight – оплатить по предъявлению
pay to order – оплатить
pay in kind – оплатить натурой
payable – подлежащий оплате
payment – платеж, оплата
part-payment – частичная оплата
progress payment – поэтапная оплата
payment in advance, prepayment – предварительная оплата
payment by results – оплата по результатам
Exercise 1. Read and translate following group of
an essential tool of civilization, the direct exchange of
goods and services, the great disadvantage of barter, a laborious system of
exchange, an amazing variety of goods and services, a piece of furniture, the
value of one commodity, a means of making deferred payments, in the case of
hire purchase contacts
Exercise 2. Check the meaning
of the verbs and phrases in bold.
save money, waste money, lose money, pay money
back, invest money in, earn money, can't afford something
Exercise 3. Make nouns from the following verbs.
Example: invent (v) –
inventor - invention
indicate, exchange, serve,
require, direct, specialize, increase, vary, satisfy, want, produce, arrange,
adopt, measure, solve, store, consider, distribute, add, explain
Grammar analysis: Nouns
English nouns are divided into two groups: countable and
uncountable nouns. Machine is countable noun. Machinery is uncountable noun.
Countable nouns are singular and plural. Uncountable nouns are never plural.
Use many with countable noun. Use much
with uncountable noun.
How many new machines do we need?
How much new machinery do we need?
Exercise 4. Divide these
words into two columns. Add more nouns to the list.
dollars, money, house, happiness, shops, caravan,
Exercise 5. Write questions to ask another student
about his/her lifestyle and possessions. Ask about these things, using How
much....? and How
Example: How much chocolate do you eat?
Exercise 6. Complete these
rules with can or cannot.
We _________ use a
with countable nouns.
We __________ use the with uncountable nouns.
Uncountable nouns _______be plural.
Exercise 7. Study these words before reading the text.
acceptable – приемлемый
article – изделие, товар
deferred payments – отсроченный платеж
exchange rate – обменный курс
hire purchase – аренда с опционом покупки
installment – рассрочка
insure – гарантировать, страховать
laborious – затрудненный
medium – средство, способ
need – потребность, нужда
rely upon – полагаться на
stock – запас
surplus – добавка
Money is one of man's
greatest inventions and the fact that all but the least developed of human
societies use money indicates that it is in an essential tool of civilization.
The functions of money:
A medium of exchange.
The use of money as
a medium of exchange makes possible a great extenuation of the principle of
specialization. In an advanced society the use of money allows us to exchange
hours of labour for an amazing variety of goods and services. We can exchange,
for example, two weeks’ labour for a holiday abroad just as easily as we can
exchange it for a piece of furniture or a year’s rent on a television set. Such
exchanges are taken for granted yet they would be inconvenient without the use
2. A measure of
The first step in
the use of money was probably the adoption of some commodity as a unit of
account or measure of value. Money, most likely, came into use within the
barter system as a means whereby the values of different goods could be
compared. The direct exchange of goods for goods would raise all sorts of
problems regarding valuation. Money now serves as such a standard and when all
economic goods are given money values (i.e. prices), we know, immediately, the
value of one commodity in terms of any other commodity.
3. A means of
making deferred payments.
function of money in the modern world, where so much business is conducted on
the basis of credit, is to serve as a means of deferred payment. When goods are
supplied on credit, the buyer has immediate use of them but does not have to
make an immediate payment. The goods can be paid for three, or perhaps six,
month’s delivery. In the case of hire purchase contracts, the buyer takes
immediate delivery but pays by means of installments spread over one, two, or
A complex trading
organization based upon a system of credit can only operate in a monetary
economy. Sellers would be most unlikely to accept promises to pay in the future
which were expressed in terms of commodities other than money. They would have
no idea how much of the commodities they would need in the future, and if they
do not want them, they face the trouble and risks involved in selling them.
Sellers will accept promises to pay expressed in terms of money because,
whatever the pattern of their future wants, they can be satisfied by using
Exercise 8. Complete the sentences using the
convenience, monetary, commodity, money, direct, inventions, barter, valuation
Money is one of
man’s greatest ..................... .
In the absence of
some form of money, exchange may take the form of ......... .
If a ........ is
generally acceptable in exchanging for goods and services, it is ........ .
Such exchanges are
taken for ....................... .
The ......... of goods for goods would raise all
sorts of problems regarding ........... .
It is a great
............. to hold wealth in the form of money.
A complex trading
organization based upon a system of credit can only operate in a
Exercise 9. Make up the sentences with following
a) money, is, one,
inventions, of , greatest, man’s;
b) it, essential,
tool, is, of, an, civilization;
c) exchanges, granted,
taken, such, are, for;
d) take, of, barter,
the, exchange, may, form;
e) problem, easily,
is, of, the, exchange, solved, rates;
f) be, they, would,
inconvenient, use, without, of, money, the.
Exercise 10. Translate the
following into Russian:
В прошлом году производство увеличилось на 10%.
Мы повысили цену до 100 долларов за единицу.
Почему они не могут снизить цену хотя бы на 2%?
Какова стоимость всей установки?
Если бы в счете не было ошибки, мы бы сразу оплатили.
бы мы изменили условия платежа, как они просят, они бы дали нам скидку с цены.
Они перевели всю сумму в срок.
Мы предполагали, что они будут обсуждать условия
Currency and cash
The currency of
Britain is the pound sterling, whose symbol is ‘£’, always written before
the amount. Informally, a pound is sometimes called a ‘quid’, so £20
might be expressed as ‘twenty quid’. There are 100 pence (written ‘p’,
pronounced ‘pea’) in a pound.
The one pound coin
has four different designs, an English one a Scottish one, a Northern Irish one
and a Welsh one (on which the inscription on the side is in Welsh; on all the
others it is in Latin).
banknotes with a Scottish design are issued. These notes are perfectly legal in
England, Wales and Northern Ireland, but banks and shops are not obliged to
accept them if they don’t want to and nobody has the right to demand change in
Before 1971 Britain
used the ‘LSD’ system. There were twelve pennies in a shilling and twenty
shilling in a pound. Amounts were written like this: £3 12s. (= three
pounds, twelve shillings). If you read any novels set in Britain before 1971,
you may come across the following:
a farthing – a
quarter of a penny (not used after 1960);
a ha' penny
(halfpenny) – half of a penny;
a threepenny bit –
a tanner – an
informal name for a sixpenny coin;
a bob – an informal
name for a shilling;
a half crown –
two-and-a-half shilling (or two and sixpence).
enthusiastic about the change what they called ‘new money’. For a long time
afterwards, the question ‘what’s that in old money?’ was used to imply that
what somebody had just said was too complicated to be clear. In fact, money
provides frequent opportunities for British conversation to show itself. When
the one pound coin was introduced in1983, it was very unpopular. People said
they were sad to see the end of the pound note, which it replaced, and that a
mere coin didn’t seem to be worth as much. Another example is the reaction to
the European ecu. Since 1991 this has had the same status in Britain as
Scottish banknotes have in England. But the first signs were that most shops
and banks were refusing to accept them.
Exercise 12. Study monetary units.
Country Monetary unit Abbreviation
Australia dollar $ A
Canada dollar Can $
France franc Fr (now Euro €)
Germany deutsch mark DM (now Euro €)
Italy lira L (now Euro €)
Japan yen ¥
United Kingdom pound £
United States dollar $ US
Speaking: Some useful phrases which can be
I. When discussing terms of payment.
1. We would ask you to increase the 1. Мы просили бы вас
advance payment to ... до...
2. A 10 per cent advance payment is 2. Аванс в 10% совершенно недостаточен.
3. A ten per cent advance payment is 3. 10% в
our usual practice. платежа - наша обычная практика.
are to open
a (confirmed, 4. Вы должны открыть (подтвержденный,
irrevocable, divisible) letter of credit with безотзывный, делимый) аккредитив в
(ATF bank) for... (АТФ банке) на сумму ...
5. We'll open a letter of credit as 5. Мы откроем
аккредитив, как только
soon as. we
receive a notification получим уведомление о том, что
that the goods are
ready for shipment. товар готов к отгрузке.
6. The letter of credit is to be valid 6. Аккредитив
действителен ... дней.
for ... days.
7. We would ask you to extend the 7. Мы просили бы вас продлить срок
period of validity of the letter of действия аккредитива.
II. When asking for an opinion.
1. What do you think (feel) about...? 1. Что Вы думаете о ...?
2. What's your opinion of...? 2. Каково Ваше мнение о ...?
3. I would be glad to know your 3. Я был бы рад узнать
views on ...? зрения о ...
When giving an opinion.
1. Personally, I think (believe).... 1. (Лично) я думаю (полагаю)....
2. It seems to me ... 2. Мне кажется, ...
3. From my point of view... 3. С
моей точки зрения, ...
4. In my opinion... 4. По моему мнению, ...
5. As far as I'm concerned.... 5. Что касается меня, ...
Unit 6. A business visit
appointment – встреча, договоренность о встрече
arrangement – устройство, соглашение
arrival – прибытие
to be in time –
успеть, прибыть вовремя
to book –
заказывать (комнату, билет и т.д.)
check in – регистрация
customs – таможня
destination – место назначения
greeting – приветствие
to make an appointment – договориться о встрече
to prolong –
продлить, продолжить, отсрочить
reservation – резервирование
single (double) room – одно(двух) местный номер
Exercise 1. Study the list of
a) differences in
Amer. English Brit. English Meaning
apartment flat квартира
attorney lawyer юрист
baggage luggage багаж
billion milliard миллиард
cab taxi такси
corporation company корпорация, компания
centre центр города
drugstore chemist’s аптека
elevator lift лифт
motor engine двигатель
gas petrol бензин
highway motorway шоссе
intersection cross-road перекресток
long-distance bus coach междугородний
mail post почта
centre торговый центр
movies cinema кинофильм
pants trousers брюки
parking lot car
park парковка для машин
pullman sleeper спальный вагон
railroad railway железная дорога
salesman, clerk shopassistant продавец
schedule time-table расписание
soccer football футбол
store shop магазин
subway underground метро
ticket office booking
office билетная касса
to be sick to
be ill быть больным
trial lawyer advocate адвокат
truck lorry грузовик
trunk boot багажник
1st floor ground
floor первый этаж
2nd floor 1st
floor второй этаж
3rd floor 2nd
floor третий этаж
b) differences in measurement units:
1 fluid ounce (fl oz) 29,57мл 28,4
мл 1 жидкая унция
1 pint (pt) 0,47
л (lq) 0,57 л 1 пинта
1 quart (qt) 0,946
л (lq) 1,14 л 1 кварта
1 gallon (gal) 3,785
л 4,546 л 1 галлон
(lq) – for liquids; (dm) – dry measures (меры сыпучих тел)
Grammar analysis: must
and to have (to do) compared
have (to do)
must do something. You
have to do something.
Вы должны это сделать. Вы должны это сделать.
(таково моё мнение) (таково правило
или требование ситуации)
must get up early tomorrow. I
have to get up early tomorrow.
are a lot of things I want to do. I’m
going away and my train leaves at
ü Note: Иногда глаголы must and to have (to do) равнозначны:
Oh, it’s later than I thought. I must go. = I have to go.
2. Choose the appropriate verbs and translate the sentences.
to wear to
go to come to turn to work to take
In Britain many children have to … uniform when
they go to school.
When you come to London again, you must/ have
to … and see us.
You can’t turn right here. You have to … left.
Caroline may have to … away next week.
We couldn’t repair the car ourselves. We had to
… it to a garage.
You really must/ have to … harder if you want
to pass the examination.
Paul does not like his new job. Sometimes he has to … at weekend.
Construction: to have and have got
to have have got
1. I have a sister. I have got a sister.
Do you have
a sister? Have you got a sister?
I have no
haven’t got a sister.
2. В устойчивых сочетаниях:
breakfast/ lunch/ dinner/ supper/ a cup of coffee
to have a bath/ a shower/ a swim/ a rest/ a
to have a party/ a holiday/ a nice time
to have an accident/ an experience/ a dream
to have a look (at smth)/ a chat (with smb)
to have difficulty/ trouble/ fun
to have a baby = to give birth to a baby
Use the Indefinite Article where necessary and translate the sentences.
I don’t eat much during the day. I never have … lunch.
We had … party last Saturday. It was great – we invited lots of people.
Excuse me, can I have … look at your newspaper, please?
I haven’t seen you since you came back from holiday. Did you have … nice time?
Susan had … baby last month. It’s her second child.
David likes to keep fit, so he has … swim every day.
I don’t usually smoke, but I was feeling very nervous, so I had …
Where is Jim?
He’s having … rest in his room. He’s very tired.
Great Britain (official name – the United Kingdom of Great
Britain and Northern Ireland) is situated on two large islands, the large of
which is Great Britain, the smaller is Ireland. In addition to these two
islands Great Britain includes over five hundred small islands. The total area
of Great Britain is 240,000 sq. kms; its population is 56,000,000 people.
In the north-west and west the country is washed by the
Atlantic Ocean and the Irish Sea, in the east – by the North Sea. The island of
Great Britain is separated from France by the English Channel. Northern
Ireland, which is a part of Great Britain and which is situated on the island
of Ireland, is separated from Great Britain by the North Channel.
The island of Great Britain is divided into two parts:
mountainous (in the north and west of the island) and lowland (in the south and
east). There are no very long rivers in Great Britain. The most important
rivers are the Thames (the deepest) and the Severn (the longest). The rivers
seldom freeze in winter. Due to the moderating influence of the sea Great
Britain has an insular climate, rather humid and mild, with out striking
discrepancy between seasons.
Great Britain consists of four main parts: England,
Scotland, Wales and Northern Ireland. Administratively Great Britain is divided
into 55 countries. The biggest cities of Great Britain are London, Birmingham,
Glasgow, Liverpool, Manchester, Edinburgh and Cardiff.
England is the largest part of Great Britain (it occupies
over 50% of the territory and its population amounts to 83% of the total
population of Great Britain). Wales is a peninsula in the south-west of the
island of Great Britain. It occupies about 9% of its territory with a
population of 4.8% of the total population. Scotland is the most northern part
of Great Britain with the territory of 32% of the total territory and with a
population of 9% of the total population of Great Britain. Northern Ireland
occupies the north-east part of island of Ireland. Its territory amounts to 5.2
% of the total territory of Great Britain. The main cities of Northern Ireland
are Belfast and Londonderry.
The Welsh have their
own language. However, many Welsh people do not know Welsh, nd English is
spoken by everyone in Wales. Scotland and Ireland also have their own
languages, but they are rarely spoken and English is known by everyone their.
Great Britain is a parliamentary monarchy. Officially the
head state is the Queen (or the King). However, the power of the Queen in Great
Britain is not absolute. She acts only on the advice of the ministers and
Parliament. There is no written constitution in Great Britain. The main
principles of British legislation are expressed in other documents, like “Magna
Carta”, “The Habeas Corpus Act”, “The Bill of Rights”, the Parliamentary Act
which decided the position of the House of Lords and the Judicature Act.
British legislation does not provide written guarantees of individual political
Parliament in Great Britain has existed since 1265 ad is the
eldest Parliament in the world. It consists of two Houses – the House of Lords
and the House of Commons. The House of Lords consists of 1000 peers who are not
elected by the people. The House of Commons is a nation-wide representative
body which is elected by the people at a general election, within 5 years of
the last election. After the general election the Queen appoints the head of
the government – the Prime Minister. As a rule the Prime Minister is the leader
of the party that has won the election. The Prime Minister appoints the
ministers to make up the government.
There are two main political parties in Great Britain: the
Conservative party and the Labour party. The Conservative party came into begin
in the 19th century as a result of the evolution of the Tory party.
The Labour party was founded in 1900. But since 1906 it has borne the name of
the Labour Party. The Labour Party won the election for the first time in 1945.
Great Britain is a highly-developed industrial country. The
main fields of British industry are machine-building, ship-building, metallurgy
Exercise 4. Translate into English.
вы пробудете в Лондоне?
Я не знаю, когда он приедет.
Я не знаю, как долго
я там буду.
Я встречусь с вами, как только вернусь.
Г-н Джонсон находится в Алматы уже несколько недель.
Он собирается лететь в Нью-Йорк следующим рейсом.
Я хотел бы заказать два билета на рейс до Лондона.
Я должен сегодня обязательно зарезервировать
Используйте эту карточку, если будете что-либо
заказывать в ресторане.
использовать карточку, если будете делать покупки в магазинах отеля.
Exercise 5. Match the expressions with a
Pleased to meet you. How
are you getting on?
Let me introduce ... I
hope I’ll see you soon.
This is ... I
want to introduce...
Hope to meet you again soon. Meet ... please.
How are you? How
do you do?
I’m very glad to ... I’m
very pleased to...
Exercise 6. Read
the dialogue using correct prepositions where necessary.
Anna: John! Come in, come
in. I’d like you to meet ... Marat Akhmetov.
Marat: How do you do,
John: How do you do. It’s very nice
to meet ... you.
Anna: Marat is our company lawyer. He is taking
care ... the contracts.
John: I see.
Marat: I hear you
are ... England.
John: Yes, that’s right.
Marat: How long
will you be staying ... Kazakhstan?
John: Oh, about three moths.
Marat: How do you
like it here so far?
John: It’s great. I’m really enjoying ... it.
Marat: Well, if you
excuse me, I have to go. It was nice meeting ... you.
John: Thanks, nice meeting ... you, too. Hope to
see you again sometime.
Exercise 7. Imagine Mr. Mukanov is planning to visit a company
in Great Britain one of this days. Write a few questions you would ask him
about his plans.
are you going to Great Britain?
how long/ to stay what people/ to meet
to go/ alone when/ to
to travel/ by car to return/ by train
where/ to stay when/ to resume/ work
The United States of America
After its 200th birthday the United States of
America still holds the leading position
in the western world. A country that inspired many appellations – “Land of
Opportunity”, “Melting Point”, “God’s country” is still referred to us as a
land of superlatives – “the richest ”, “the greatest”, “the most”.
What makes the USA the leader of the western world is its
economic, political and military dominance over other countries.
The United States lies in the central part of the North
American Continent between two oceans: the Atlantic Ocean to the East and the
Pacific Ocean to the West. Friendly Canada to the north and friendly Mexico to
the south are the only countries bordering it.
The USA consists of three separate parts. These are the
Hawaiian Islands, situated in the central part of the Pacific Ocean, Alaska
separated by Canada, and the rest of the USA. The states differ very much in
size, population and economic development.
There are many big cities and towns in the USA: New York,
San Francisco, Washington, Chicago and Los Angeles are the biggest.
The United States of America is a parliamentary republic.
The government is divided into three branches: legislative (the US Congress),
executive (the President and his Administration) and Judicial (the US Supreme
There are two main political parties in the USA: the
Democratic (symbolized by a “donkey”) and the Republican (its symbol is an
“elephant”). The US President is both head of state and government. He is
elected for a four-year term. Presidential elections are held every leap year
on the first Tuesday, following the first Monday in November. The President is
assisted by Secretaries who are the heads of the executive departments.
The Supreme Court consists of the Chief Justice and eight
Associate Justice who are appointed for life. It is supposed to decide whether
a law of the Congress or an executive order of the President is constitutional
The form of US government is based on the Constitution of
September 17, 1787, adopted after the War of Independence. In December 1791,
the Congress adopted ten amendments to the Constitution, known as the Bill of
The Congress of the United States is composed of two houses,
the Senate and the House of Representatives. The Senate represents the states
and the House represents the population according to its distribution among the
states. All states have electoral requirements of the same nature. First of all
they are residence requirements.
Through its power over the purse, the US Congress can
control much that relates to foreign policy; also it is a governmental body
that determines taxation.
Each of the fifty states of the USA has a constitution
patterned after the federal Constitution, with its divisions of power:
legislative, executive, and judicial.
The Presidency means
not only a man: it means an institution – the “executive branch” of the
The Supreme Court is the highest court in the country and
the head of the judicial branch of the US government. The federal and state
courts have the power of “judicial review”. Also there are about ninety
district courts in different parts of the United States. American judicial
practice is firmly committed to the idea of jury trials. The Constitution
guarantees them for both criminal and civil cases. According to the US judicial
doctrine, “justice is a relationship in which each citizen or group receives
due respect and return”.
Exercise 8. Study these
requests and asking for permission.
Can/could/may I..., please? Yes,
Could you (possibly)...? Why,
Will/would you...? You
Do me a favour, please. Do,
I wonder if you could... I’ll
be glad to be of help/service.
Do you think you could...? No
Do you mind doing smth?
Would you be so kind as to do smth?
Dialogue: Reserving a room at the hotel
Hello. Ankara Regent Hotel. Can I help you?
Yes. I'd like to reserve a single room with bathroom,
for three nights, from Wednesday, the 11th of October, to Friday,
the 13th of October, inclusive.
Let me see ... Yes, sir. A single room for three
nights with breakfast, is that right?
Yes, that's right.
What is your name, please?
It’s Mr Mukanov.
Could you spell it, please?
Yes, of course. M-U-K-A-N-O-V.
Thank you, sir.
Shall I send a deposit?
No. It isn't necessary, sir.
Thank you very much.
Exercise 9. Imagine you are in a department
store. How would you ask a salesman for help.
to have a look at a
if you wish to try on a suit/a dress/trousers/shoes
to ask for a
mini-dialogues in these situations using the above.
to wait a little (you are busy at the moment)
you ask to take your message (you are phoning somebody)
a person to
open a door for you (you are carrying
to close the window
(it’s very cold inside the office)
to pass you the salt/pepper/bread (at a
Exercise 11. Study these
– Excuse me, where is ..., please?
– Excuse me, could you tell me where
... is, please?
– Excuse me, could you tell me the way
to ..., please?
– Excuse me, could you tell me how to
get to ..., please?
– Excuse me, is there a ... near here,
– Do you happen to know where ...?
– I wonder if you could tell me where
– You don’t happen to know where ...
is, do you?
– I don’t suppose you know where ...
Can/Could you tell me where ... is, please?
– Turn right/left.
– Take the (first, second etc.) turning
on the right/left.
– It’s on the right/left.
– It’s straight ahead.
– Go straight along/down/up here.
– It’s on the corner of Tole Bi and Nauryzbai
Batyr. You won’t miss it.
Exercise 12. Look at the phrases above
write down what you would say when you want to find the way to.
the nearest exchange the center of the city
the nearest bus stop the Kazakh Drama
the nearest shop the
office of ITB company
Exercise 13. Complete the
dialogue with the phrases given below.
How long are they staying?
Are there any seats available?
When will the tickets come?
When do they plan to leave?
What are the options?
Are there any Astana Airlines flights about that time?
Anna: KZ Tour Agency. Anna Nikolayeva speaking.
Anna. This is Omarov Kairat. I need to send two of our sales managers to London
next week. ____________________________________________?
Anna: And if
you want to book a return flight I must ask you: __________________?
days. They would like to come back on the night of 21st ______________?
Anna: Let me
have a look. There is a flight at 8.30 p.m. with Astana Airlines.
there are. I’ve just called it up on the screen. Shall I reserve you two right
please. And make it Business Class, OK? _________________________?
Anna: In three
or four days. I’ll send them to you as soon as they arrive.
1. Unit 1. Applying for a job 3
Unit 2. Companies
3. Unit 3. Telephoning
4. Unit 4. Exchanging information
5. Unit 5. Money
6. Unit 6. A business visit 30
Economics. Учебник по английскому языку. - М.:АСТ, 1998.-303
С.А. Деловой английский. – М.:Юнити, 2004.-381с.
И.С., Дюканова Н.М. Бизнес-курс английского языка. – М.: ИП Логос, 2003. –
Каулсон и др. Англо-русский словарь. – М.: Радуга, 1995. -623с.
Сводный план 2006 г., поз. 29
Аида Кенесбековна Садыкова
умений информативного общения и деловой переписки
Специалист по стандартизации
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